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HPE Networking Instant On Warranty and Support Services
Frequently Asked Questions


Yes

No. The HPE Networking Instant On warranty is available only to the original end user who purchased Instant On through an authorized HPE Networking Instant On distribution channel.

Instant On access points come with a 2-year warranty. Instant On switches come with a limited lifetime warranty, and Instant On transceivers and Direct Attach Cables (DACs) come with a 3-year warranty.

Instant On allows you to purchase Foundation Care for Instant On (“Foundation Care”) support services. Foundation Care services upgrade your warranty, and provide you with additional support features such as Next Business Day (NBD) hardware exchange and 24x7 telephone access to Aruba technical support experts. You can read more about Foundation Care support services for Instant On in the Service Brief.

Foundation Care is available for 3 or 5 years and can be purchased on all devices. Pricing varies by model, so please reach out to us for more information. 3 or 5-year Foundation Care for Instant On switches covers installed, official Instant On transceivers and other accessories.

The table below compares the features of standard warranty vs. Foundation Care for Instant On access points and switches.

Please reach out to our sales representative if you need Foundation Care for Instant On hardware purchased outside of the 90 day window.


  ACCESS POINTS SWITCHES
  Standard Warranty Foundation Care Standard Warranty Foundation Care
Duration 2 Years1 3 or 5 years (Go to Support Services Central to locate Foundation Care SKUs) Limited Lifetime (5 years after End of Sale) 3 or 5 years (Go to Support Services Central to locate Foundation Care SKUs)
Parts replacement Next Business Day (NBD) Arrival within 30 days (from warranty start date2 ); after which parts will be replaced within 10 days for 23 months Next Business Day Exchange Next Business Day Ship (no committed arrival) Next Business Day Exchange
24x7 telephone support 90 days (from warranty start date2) Yes, for 3 or 5 years 90 days (from warranty start date2) Yes, for 3 or 5 years
24x7 chat support 2 Years1 Yes, for 3 or 5 years Lifetime Yes, for 3 or 5 years
Software Updates are generally available*

*For as long as the customer owns the product and within the warranty period, software updates compatible with the device are available
Yes Priority-based patch/ maintenance releases to remediate critical issues in addition to all generally available software/OS releases Lifetime – OS Releases Priority-based patch/maintenance releases to remediate critical issues in addition to all generally available software/OS releases
  1. For APs with “power-on date” on or after June 15, 2021 the warranty is 2 years, otherwise the warranty is 1 year
  2. Warranty start date of an HPE Networking Instant On Access Point and Switch is the “power-on date” if the device is managed by the HPE Networking Instant On mobile app/web portal, otherwise it is purchase date.